Q.1: What is User Registration?

A. 1: User Registration is a one-time identification procedure that enables us to obtain information necessary for sending remittances for persons or organizations that do not maintain an account with our New York branch. This procedure has been formulated to counter terrorism and money laundering risks.

Once a person or organization is registered, a remitter number (called User Registration Number (URN)) is assigned that is required to be quoted by the remitter for all remittances.

Persons or organizations to whom URN has been allotted are called Registered Users (of Remittance Services of New York branch).

User registration is done free of cost.

Q.2: How to become a Registered User?

A. 2 :To become a Registered User, fill the Application for User Registration (form AUR by individuals or form AUR(O) by organizations) and follow the instructions that are given in the guide that comes along with the form. If the instructions are followed correctly, registration will generally be done on the same day on which the application is received.

Q.3: Will I have to quote URN while doing transactions directly with the Indian branches?

A. 3: No. User Registration is only an identification procedure required for New York branch. Therefore, you do not have to quote your URN while dealing directly with the Indian branches.

Q.4: I want to modify the information furnished by me at the time of User Registration. How do I do it?

A. 4: Send form AUR (M) duly completed to us along with originals or copies of the relevant documents evidencing the change.

Please note that advising change of your address, phone number, etc. on form AUR (M) to us does not result in modification of this information at an Indian branch where you might be maintaining an account. For modifying information at the Indian branch, apply separately to the Indian branch.